30 Day Returns

30-Day Returns at Uniglo: Because You Deserve to Love What You Keep

At Uniglo Jewels, we believe luxury should come with peace of mind. That’s why we offer a generous 30-day return policy; because fine jewelry isn’t just about aesthetics, it’s about how it makes you feel. Whether it’s a timeless pendant or a modern statement ring, your purchase should spark joy the moment you open that little box. And if it doesn’t? We’ve got you covered.

We’re here to make sure you wear your Uniglo piece with pride, confidence, and comfort. But like every fine print worth reading, there are a few thoughtful exceptions to our return promise; because some things are just too personal to take back.

Let’s break it down.

The 30-Day Return Policy – Simple, Honest, Hassle-Free

You have 30 full days to decide if your Uniglo piece is everything you hoped for and more. No stress. No pressure. If it’s not quite the fit for your story or your style, you’re free to return it.

  • Item must be in original, unused condition
  • Tag must be securely attached
  • Complete packaging and certificates should be included

We make returns easy; just reach out to our customer care team, and we’ll guide you through the process. Once we receive your item back and it passes inspection, your refund is processed within 14 days.

This policy applies to most of our ready-to-ship pieces, including both natural and lab-grown diamond jewelry, all crafted with the same dedication to quality, sustainability, and timeless elegance.

Custom-Made, One-of-a-Kind = Final Sale

Some pieces are just made for you; literally.

If you’ve ordered a custom-designed piece; say, a name necklace, a bespoke engraving, or a band with a special message just between you and yours; these pieces fall outside our return policy. They’re crafted with your unique story in mind, and therefore, cannot be resold or repurposed.

Once your custom order is confirmed, we begin creating it with love and precision. For this reason, all personalized or engraved jewelry is final sale.

So before you click “Confirm,” double-check those spellings, initials, and special dates. Our team is also here to assist you with mock-ups and advice, just in case you’re unsure.

Why Eternity Bands Are the Exception

Eternity rings are beautiful. Symbolic. And undeniably meaningful. But they’re also set with diamonds (or other gemstones) all around the band, which makes them stunning; and nearly impossible to resize.

That’s why eternity bands cannot be returned or exchanged.

We always recommend confirming your ring size before placing your order for an eternity design. If you’re unsure, we’re happy to help you find the right fit before production begins.

Think of these rings as a commitment from both ends; you’re investing in a piece that’s crafted for permanence, just like the sentiment it represents.

Tag Still On? Return Is On.

Here’s one thing we can’t stress enough: the Uniglo security tag must be intact for your return to be accepted.

We know you’re excited to try your piece on (we would be too!), but please do so with care. Removing the tag, even if the piece hasn’t been worn outside, will void the return eligibility. It’s our way of ensuring the next customer gets a truly untouched piece; just like you did.

What’s Covered, What’s Not

We want to make this super clear.

Covered under our 30-day return policy:

  • Necklaces, bracelets, rings, earrings (non-custom)
  • Pieces with natural or lab-grown diamonds
  • Jewelry with original tag intact
  • Returns initiated within 30 days of delivery

Not covered:

  • Engraved, custom, or bespoke jewelry
  • Eternity rings (due to setting limitations)
  • Jewelry with tags removed
  • Visible signs of wear, damage, or alteration
  • Orders returned without original packaging or documentation

A Few More Things You Might Want to Know

  • Shipping is always on us within the EU.
  • For international returns, standard return shipping costs apply.
  • Refunds will be credited back to your original payment method.
  • Processing time is up to 14 days after inspection.

Our return process is designed to be fair, transparent, and customer-friendly. We know buying fine jewelry online requires trust; and we aim to keep it, every step of the way.

Why This Policy Matters

We’re not just another jewelry brand. We’re a brand that listens. We understand that choosing a piece of jewelry is often an emotional decision; whether it’s for yourself, or someone close to your heart.

Our return policy isn’t just about transactions. It’s about reassurance. It’s about knowing you’re safe to explore, to fall in love, and yes, even to change your mind.

After all, elegance isn’t just in the sparkle. It’s in the experience.

The Uniglo Promise: You First, Always

At Uniglo Jewels, everything we do is about you; your preferences, your story, your joy. Whether you choose a lab-grown diamond for its sustainability or a natural diamond for its legacy, we want your journey with us to be seamless.

So if you ever find yourself second-guessing a purchase, just remember: you’ve got 30 days to make it right.

Unless it’s custom. Or an eternity ring. Or you’ve cut the tag. Then it’s all yours; forever.

Ready to shop with confidence?

Explore our full collection of meaningful fine jewelry, crafted in natural and lab-grown diamonds, now at www.uniglojewels.com